Terms and Conditions
It is important here at Jacob Sheep Trekking that your experience with us is as safe and pleasurable as we can possibly make it. Agreeing to the following terms and conditions helps us to ensure this. If you have any questions regarding anything within these terms and conditions, we would be very happy to discuss them with you prior to your booking.
How it works
1. Browse our experiences and find out more.
2. View our availability and book online using our 'BOOK NOW' section.
3. You will receive an email with all the information needed for your experience, if you have any other questions you can contact us at any time.
4. Enjoy the experience.
Purchasing an experience
It is easy and secure to purchase your experience through us. Choose your experience and add it to your basket. If you are looking for a specific date please get in contact (firstname.lastname@example.org) Once you are happy with your selection click 'checkout' and you will be forwarded to the secure payment system. We accept paypal, debit and credit cards through our website. We can also arrange payments through direct bank transfer. If you are purchasing from overseas your card company will convert the payment to your own currency.
If you have any problems with your shopping basket or payment contact us and we will try to resolve the issue.
Gift vouchers are valid for 12 months from the date of purchase. All vouchers are emailed, a unique code will be sent to the email used when purchasing. You must redeem the voucher prior to the expiry date or the voucher will cease to be valid. However, vouchers an be used to book experiences beyond the 12 month expiry date. Please note gift vouchers can be used against any of our experiences. Codes can only be redeemed once so please ensure you are utilising the full amount during booking.
The only exception to this is if an experience has to be cancelled or delayed through circumstances beyond our control, such as extreme weather.
Gift vouchers are flexible and can be used against any of our experiences, there is no charge for exchanging experiences, however if the cost of the chosen experience is of higher price that the original voucher then you will need to pay the price difference., vouchers are non-refundable.
Cancellations and Refund Policy
If you cancel your booking at any time you will not receive a refund under any circumstances. We can not transfer your deposit to an alternative date as by paying a deposit you have secured that date on time on the option you have chosen, therefore preventing others from taking those places.
If Jacob Sheep Trekking cancel your booking, i.e. if we deem the weather to be un-suitable or conditions too dangerous to trek, we will offer you an alternative date or a credit note for your experience. In some circumstances we may give you a full refund. This is the discretion of Jacob Sheep Trekking Management.
Health and Safety
All treks and experiences are considered by us to be very safe, providing you & everybody included in your party follow our advice, guidance and instruction at all times, however all activities are undertaken at your own risk.
Visitors must arrive no earlier than 15 minutes before the experience. For safety reasons, please do not arrive before this, as farm machinery will be operating and access to our farmyard for parking will not be available. It is important that experience groups keep together. If you arrive late, you will miss the experience. Please report to the reception / shop area on arrival where you will be met by your experience leader.
We run our farm experiences alongside a working farm. There will be areas visitors will not be able to enter and we ask you to respect that as we don't want any of our customers or animals put in danger. Don't worry there will be opportunities to see the farm animals throughout your experience.
Due to us being a working farm, we may need to operate farm machinery while walks and experiences are taking place. It is important you abide by our parking signage on arrival. Please note that for safety and security reasons, we can not allow members of the public to stay on site, unless they are participating in a experience. Therefore we ask that all chauffeurs drive off the farm into the local area and return at the time the session is due to end. We can advise about facilities in the local area, so please ask when booking.
The trek/walking options require a moderate level of physical capability for you to be able to participate fully. We must be made aware of any medical condition or physical impairment which may affect your ability to participate. This includes; visual or hearing impairments and pregnancy. If you are unsure of your ability to participate fully or unsure of which option to choose, please discuss this with us, at the time of booking. You must be able to walk between 1-2 miles on uphill and uneven terrain. The walk is not difficult and we take a leisurely pace. If you have any uncertainties about your walking ability, we advise that you contact us before booking. Please note that we do not allow wheelchairs or pushchairs on our treks.
We do not allow dogs on site.
As this is a working farm, things can get muddy, especially if it has been wet. Most of our experiences are conducted off road so please wear suitable footwear. Umbrellas are not permitted. All sheep treks and experience options are outdoor activities and involve the handling of animals. We ask that you dress appropriately, taking the weather and nature of the activity into consideration. If a participant arrives with inappropriate clothing or footwear for the activity they have booked, we reserve the right not to allow them to handle the animals or trek for reasons of safety. A refund will not be available in these circumstances.
Participants of treks and experiences must be willing to listen and take instruction prior to handling the animals and during the treks and experiences. If you are unable or unwilling to do so, you will not be covered by our insurance policy and therefore will not be allowed to handle the animals. A refund will not be available in these circumstances.
Children and Spectators
Each experience option has an age restriction, for Health & Safety purposes.
Sheep walking: Children must have reached the minimum age of 12, on the day they participate, to lead a sheep independently. Any children under 12 must share a sheep with a paying adult. By paying and engaging on your experience or trek, you are agreeing that any children booked on, on the day of your booking have reached the respective age and the relevant birth date for the option you have booked.
We cannot take children under 16 years old on any option without and an accompanying, paying adult. As everybody on the trek is able to benefit from and enjoy the experience and is also able to learn about the animals, therefore either a spectator place or a place with a sheep, must also be purchased for accompanying adults.
Jacob Sheep Trekking reserve the right to decline a booking request, in the interest of safety or participant suitability, even if this becomes apparent on the day of the booking or immediately prior to a trek setting off. A refund will not be available in these circumstances.
Should you have anybody with you on the day who is not booked in on your experience or trek, such as family members accompanying your day out or chauffeurs, please note the following;
- Everybody is part of the experience even if they do not wish to walk a sheep, just like at a theme park where everybody pays for entry, as everybody benefits and gains from the experience, therefore everybody who enters the farm and wishes to meet the sheep must be booked in prior to your arrival.